Terms and Conditions

CUSTOMER

A customer is a visitor of the website, a private entity who places an order and purchases products through the online store. Legal entities may place an order by contacting the Seller directly via email.

SELLER

Full name (hereinafter: the Seller): LJ, obrt za poučavanje hrvatskoga jezika, vl. Marta Žigrović, Sveti Ivan Zelina, Kalinje, Kalinje 8
Through the website, the Customer may purchase all programs listed on the Seller’s pages.
Prices are listed without VAT: the Seller is exempt from VAT based on Article 90, Paragraph 2 of the Value Added Tax Act (NN 73/13), Republic of Croatia.
All prices are expressed in euros (€).

Contract Conclusion Procedure

Ordering programs is done through the Seller’s website by completing the designated form and making payment. The contract is concluded when the Seller accepts the order and sends a confirmation e-mail.
Purchases are possible only if the Customer confirms that they have read and understood the Terms of Business and the Privacy Policy, that they agree to them, and that they acknowledge they are placing an order with an obligation to pay.
Ordering programs is available 24 hours a day, 7 days a week.
The Customer is responsible for providing the technical conditions necessary to access online content. The Seller is not responsible for technical issues on the Customer’s side.
The Seller reserves the right to cancel an order. In the event of cancellation, the Customer will receive a full refund.
The Customer may unilaterally terminate the Contract within 14 (fourteen) days without providing a reason. The Customer has no right to unilateral termination if the service has been fully provided (delivery of e-programs, delivered digital products, etc.) with the Customer’s explicit prior consent and acknowledgment that they are aware they will lose the right to unilateral termination once the service is fully delivered.
To exercise the right to unilateral termination, the Customer must notify the Seller of their decision before the deadline via an unambiguous statement sent by mail or electronically, including their full name and address.
If the Seller is unable to deliver any ordered product, they will contact the Customer by email to arrange further steps.
When browsing the website, the Customer uses a WordPress CMS with an integrated Stripe payment plugin. After reviewing products, the Customer adds a selected product to the cart by clicking the add-to-cart button. Placing a product in the cart does not reserve, order, or purchase it. The Customer may continue adding products, review the cart, or complete the process through payment. During payment, the Customer enters the details necessary for completing the purchase.
The Customer may enter a coupon if they have one in order to receive a discount.
Based on the information provided on the website, the Customer independently decides to purchase a product.
After the Customer successfully completes payment for the products in the cart, the Seller will send the order confirmation, invoice, and digital product (or access to it, depending on the type of product) to the Customer’s email address. This also constitutes the sales contract between the Customer and the Seller.
The contractual relationship is concluded for a period of 2 years. After payment is made, the Seller undertakes to send instructions for scheduling real-time lessons when purchasing services conducted in real time.

The contract is terminated in these situations:
– the Seller fully completed the services
– the Buyer received the e-course, e-book or a similar digital product
– the contract is no longer valid
– the Seller is unable to complete the services and for the remaining part will offer refund to the Buyer.

If the Buyer decides not to continue using the services of the Seller and the period of 14 days already passed, the Contract is still valid.

For group activities (e.g., group courses), the Customer has no right to a refund in accordance with Article 79, Paragraph 1, Item 12 of the Consumer Protection Act.
In case of problems or uncertainties during the ordering process, the Customer may contact the Seller at: info@lj-school.com.

Services are personal and non-transferable. Any assignment or transfer to a third party is possible only with the prior written consent of the Seller.

PAYMENT METHODS

About payment methods
A customer is a website visitor who selects at least one program, pays by credit/debit card, internet banking, or bank transfer/payment slip (bank, post office, or FINA), and submits the order to the Seller.
Payment methods include:
Credit or debit cards: list of cards supported by Stripe Payment Gateway: List of cards
Direct payment to bank account (Internet banking / post office / bank / FINA)
All prices are expressed in euros (€).
Additional notes
The Seller reserves the right to cancel an order. In the event of cancellation, the Customer will receive a full refund.

Customer Protection

The online store uses the Stripe Payment Gateway — an advanced system for secure online card payments.
Stripe ensures complete confidentiality of card and personal data from the moment the Customer enters it into the Stripe payment form. Payment data is encrypted and sent directly from the Customer’s browser to the card-issuing bank. The Seller never comes into contact with the Customer’s complete card details. Even Stripe employees cannot access this data. A secure isolated system transfers and manages sensitive data, keeping it fully protected. Only data necessary for processing payments is collected, in accordance with strict online payment procedures.